Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Sunday 13 May 2012

Crêpe

She had just made me an amazing organic-coffee latte, and now my daughter Valentína set herself to the the task (art?) of making a crepe at the ice cream store on Skólavörðurstígur, Eldur og Ís (they don't have a web site/Facebook page yet, but it's the only ice cream store that's actually open in midtown, as is.) This is her first official career move, and so far she's absolutely rockin' it! It helps that she speaks excellent English and has that American ease-of-smile and open demeanor (she was born in San Francisco :) that works so well in this line of business.

The owners have also spent time in California giving this small family-run store a friendliness that is often lacking in Iceland. Let's not sugar things here: Icelanders are not known for being so adept at expressive hospitality

So if you're on your way to our island for the first time, please don't take the cool rudeness personally! (In his amazing 19th century travelogue Egypt and Iceland in the year 1874, Bayard Taylor writes, "The common people - if one has the right to use such a word as "common" to describe such a people - are still something of a puzzle to me. Except among our Indian tribes I never saw such stoical, indifferent faces." pg. 218)  If you are lucky enough to get good, friendly service at a store or restaurant, go ahead and let the person know that you appreciate it. There's no tipping culture here, and Icelanders are horribly negligent about showing appreciation for a job well done. Slowly but surely, with increasing international influence, the service culture here is being massaged into something the average traveler can feel comfortable with. So go ahead and take part in whatever way you can!

And so without further ado, I here present the result of Valentína's artistry, the absolutely delicious Nutella, strawberry and vanilla ice cream crepe:

Have you tried Dynamic Viewing yet? Five new views in all. Use the blue tab at the top of the view page to check them all out : )

Sunday 29 April 2012

Property

Another weird wonder we found just around the corner from our house, this gutted building at Frakkastígur 16, just below Kaffismiðja Íslands and the corner shop Drekinn and where the music and instruments store Rín* lived for forty years before moving to Brautarholt in 2004, has become a canvas for street artists while its future is being decided. You can play around with this interactive map of Reykjavik to find the streets mentioned in this post...

I found some interesting info on this location: the property just below it takes an L-shaped turn up to Njálsgata, and is where the Ölgerðin Egill Skallagrímson brewery used to be. I remember very well being able to smell the almost too-rich aroma of a new batch of Malt Extrakt being brewed there before they moved out to Grjótháls. In the corner crook created by the fairly new apartment complex built on the site of the old brewery (btw, the 1100 square meter site was bought by the City for a sweet 37 million krónur back in 2000...good god how times have changed! That amount might buy you an average three bedroom apartment a tenth that size today) sits the Drekinn house built in 1905, a blue cement building from 1943, and this now-rundown structure. It seems its owners have requested permission to tear down at least six times since 2006, though it looks like the local building preservation society has had a hand in making sure that didn't happen, and there seems to have been a co-owner of the lot that also refused to agree on demolition. Ultimately, I'm sure it was the bank crash that set any grand real estate intentions on ear, seeing as the last specific mention I could find was an August 2008 photo report of abandoned houses in the midtown area by the Prevention Department of the Capital District Fire and Rescue Service, when there was still enough money floating around to bitch and squabble over who would get what share of the prosperity pie. Sigh.

The picture below is one I took last fall of some nice visitors who stopped to snap a classic shot of the Drekinn shop.

And here below? Just some nuns, and just for fun : )

*Some of the links in this post are in Icelandic...sorry I wasn't able to find anything in English with the same info, but now you've got more material to practice your language learning with!