Printing of All India Helpline Number.“138”& Security Helpline Number. ‘182” on Train Tickets

Printing of All India Helpline Number.“138”& Security Helpline Number. ‘182” on Train Tickets

The Ministry of Railways has decided that in order to publicize and bring more awareness among train passengers, the text “All Indian Passenger Helpline No. 138” is to be got printed at the front of the reserved as well as unreserved train tickets i.e. Passenger Reserved System (PRS) as well as Unreserved Train System (UTS). Indian Railways provided the All India Helpline Number ‘138’ for passengers, as interface for queries/complaints related to medical emergency, cleanliness, food & catering, coach maintenance, linen etc.

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Railway Board issued orders on printing of All India Helpline Number 138 and Security Helpline No.182 on the Ticket

Railway Board issued orders on printing of All India Helpline Number 138 and Security Helpline No.182 on the Ticket

G.I., Min. of Railways, Railway Board’s Letter N0.2013/TG-1/20/P/PRS Ticket, dated 9.3.2015

Subject: Printing of All India Helpline Number 138 and Security Helpline No.182 on the ticket.

Vide Board’s letter No. 2015/TG-II/02/HeIpline dated 23.2.2015, it has been decided to provide the All India Helpline Number 138 for passengers, as interface for queries/complaints related to Medical emergency, Cleanliness, Food & Catering, Coach Maintenance, Linen etc.

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