Easy Books

We all complain when customer service isn't up to scratch, but I'd just like to give an example of the opposite.

I use Easy Books on my MacBook to keep the accounts for our company.  I find it really incredibly easy to use: it's intuitive, user-friendly and very much fits the Mac ethos.  It's also superb that they offer an iOS platform, so my co-director can have real time access to the accounts on his iPhone or iPad.  They're a UK based company and developer.

Twitter: How To Do It

Today I followed the update instructions to download new software.  On trying to use the product, it then crashed whenever I tried to add a transaction.  This is incredibly frustrating: I had a load of transactions to update and the whole product was effectively useless.  You know how "hair tearing" it can be when you want to get a task done and you aren't able to.

I therefore went onto the support part of the Easy Books website and sent a message on Twitter.  This was at 15.21.  They responded exactly one minute later at 15.22.  They told me how to get in touch on the site.  I had actually already registered an issue and provided my email.  Personal emails, addressing me as "Peter" arrived at 15.31, 15.33 and 15.41, to get to the bottom of the issue. 

At 16.13 I had another personal email to let me know the issue had been solved and that a new version of the software was available.  I downloaded it and the problem is indeed solved.  The problem applied just to the Lion version of Mac OS that I'm running.  Here's the exchange:

This is genuinely superb support.  They don't just have a Twitter presence to broadcast mindlessly as many companies do.  They clearly do tweet about their product, but they also react (rapidly), interact with you on Twitter and produce a solution.  You deal with two named people by email: Matthew and Karen.

Couldn't Be Happier

I couldn't be happier with all this.  If you want an excellent Mac Based accounts system (for businesses or private accounts) that's extremely affordable, easy to use and has this Rolls-Royce level of support, you know where to go:  http://easybooksapp.com/

Kudos to Easy Books!



[Disclaimer I'm in no way related to this product as my regular readers will know: this is a genuine customer recommendation]